Shipping policy

Shipping Policy
Last Updated: 24/2/2025

At Opulent Strands, we are committed to delivering high-quality hair products to our valued customers. Please review our shipping policy below for details on processing times, shipping options, and delivery timeframes.

Order Processing

  • Orders are processed within 2-5 business days after payment verification.
  • Processing time may be extended during peak seasons or due to high order volume.

Shipping Times & Methods

We source our products directly from trusted suppliers, which allows us to offer a wide selection of premium hair products. Shipping times vary based on destination and chosen shipping method:

  • Standard Shipping: Estimated delivery within 10-25 business days.
  • Expedited Shipping (if available): Estimated delivery within 7-15 business days.
  • Tracking information will be provided once the order has shipped.

Shipping Costs

  • We offer FREE Standard Shipping on all orders.
  • Expedited shipping rates, if applicable, will be calculated at checkout.

Order Tracking

  • Once your order is shipped, you will receive an email with tracking details.
  • Please allow 3-7 business days for tracking information to update.
  • If you do not receive tracking details within 7 days, contact our support team at [your email/contact info].

Customs, Duties & Taxes

  • International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
  • We are not responsible for delays due to customs clearance.

Shipping Delays & Issues

  • While we strive to meet estimated delivery times, delays may occur due to weather, customs processing, or other unforeseen circumstances.
  • If your order has not arrived within the estimated timeframe, please contact us at opulentstrands@outlook.com.

Incorrect Address or Undeliverable Packages

  • Customers are responsible for providing accurate shipping information. We are not liable for lost orders due to incorrect addresses.
  • If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Lost or Stolen Packages

  • We are not responsible for lost or stolen packages once marked as "delivered" by the carrier.
  • If you suspect your package is lost, please contact the shipping carrier and our support team for assistance.

For any further inquiries, please reach out to us at opulentstrands@outlook.com. Thank you for shopping with Opulent Strands! 💕